Great customer support is tied to the customer — not a desk. Zendesk Support for Android is built for team leaders and agents on the move.
The features of Support for Android include: • Access to your ticket views • Sorting and grouping of ticket lists • Scroll through tickets by swiping left and right • A real-time list of activity on your tickets in a notification feed • Get push notifications on ticket updates • Configure which notifications you receive and when • View the details of your tickets including comments with rich text and inline images • Respond to tickets and update assignee, CCs, tags, and any other ticket fields • Apply predefined responses, or macros, to tickets containing frequently asked questions • Preview macro changes • Upload and view attachments on tickets • Take a photo and attach it to a ticket • Search tickets • Deeplink from emails into your tickets • Pick up where you last left off on a ticket as you go from mobile to desktop (Mac) • Leave feedback and report issues directly through the app
Zendesk builds software for better customer relationships. Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets.
